Boulder Women’s Care, P.C., is a Boulder area medical practice that operates with five physicians, one nurse practitioner and a welcoming, supportive staff. We specialize in comprehensive obstetric and gynecologic services for women of all ages, including well woman exams and care for low- and high-risk pregnancies. We compassionately advise and attend to patients in the realms of family planning, contraception, fertility evaluations and menopausal care. We are able to perform major gynecologic surgery, as well as minimally invasive surgeries, including laparoscopy, hysteroscopy and incontinence procedures.
Providing loyal care since 2000, our office is located in Boulder with services at Boulder Community Foothills Hospital.
Philosophy
We draw on the most current research in helping to provide our patients with outstanding medical services. Our highest priority is to administer the best health care possible with integrity and professionalism. A focused effort is made to ensure that every patient at Boulder Women’s Care receives the attention and information she deserves about improving and maintaining her health.
Our obstetrics team works with each patient individually to ensure a memorable and safe birth experience. Each woman’s needs are different, and we believe that getting to know our patients helps us to attend to those needs while creating a comfortable and secure environment during this special time.
Boulder Women’s Care/Boulder Nurse-Midwives
Policies and Procedures:
Boulder Women’s Care/Boulder Nurse-Midwives honor your choice of entrusting to us your healthcare. In order to help us serve you it is important that our patients understand our Policies and Procedures.
After Hours:
We provide an after hours call return service for patients with healthcare emergencies. Please be aware that our providers do not have access to medical records and can only provide basic medical information. They can not diagnose or treat illnesses after hours. Providers are also unable to refill prescriptions after hours.
Appointment Cancellations:
Missed fifteen minute appointments not canceled within 12 hours will incur a $25 charge. Missed thirty minute appointments for procedures or physicals not canceled within 12 hours will incur a $50 charge. Patients who need to reschedule their appointment due to excessive delays at our office will not be charged a missed appointment fee.
Billing & Insurance:
It is ultimately the patient’s responsibility to make sure that we are compensated for the services we provide to you and your family. As a service to our patients, we will submit a proper medical insurance claim once per visit on your behalf. Please bring your insurance card with you for every visit. We will re-copy it periodically and ask you to initial it as your authorization to us that it is current. Please be aware that it is each patient’s responsibility to make sure that we have your most current valid address and insurance information on file. If we properly submit your claim with the information you provide us, and it is denied, you will be responsible for paying all charges incurred and for submitting a corrected medical claim to your insurance yourself. Because of the time and expense required to submit insurance claims, we can not re-bill insurance carriers as a result of patients providing us with incomplete or incorrect information.
Cell Phones:
As a courtesy to other patients and staff we ask that cell phones be turned off prior to entering our office.
Conduct:
Patients and their family members are required to maintain acceptable conduct at all times. Any patient who is disrespectful of any staff member or other patient will be asked to leave the practice and seek future medical care elsewhere. Any verbal or physical threat, no matter how small, will be reported to law enforcement and have appropriate charges filed.
Co-pays:
Insurance co-pays need to be paid at check-in as required by your insurance carrier.
Patient Invoices:
All invoices sent to patients are expected to be paid in full promptly upon receipt. Invoices that our patients believe have an error can always be appealed in writing for immediate review. Patients who disregard their balance with us for 60 days will have their account turned over to a collection agency. Patients in collections may be discharged from the practice and asked to seek future treatment elsewhere. If your account should go to a collection agency, you understand and acknowledge that you will be responsible for all costs associated with the collection of your account, as a result of non-payment of your bill; this includes all court costs and reasonable attorney fees.
Patient Past Due Balances:
Patients with past due balances on their account are required to pay their balance in full prior to receiving future service unless other arrangements have been made with the billing office. A past due balance is defined as any balance which has been invoiced to the patient 30 days prior.
Payment Plans:
Boulder Women’s Care/Boulder Nurse-Midwives does not accept payment plans unless they are arranged in writing with the billing office prior to services being rendered. Patients who fail to make their agreed upon payments on time will have their account sent to a collection agency and may be asked to seek future medical care elsewhere.
Prescription Refills:
For fastest service, prescriptions refills (including prescriptions with “zero refills”) should be conducted through your pharmacy. Your pharmacy will contact us and your provider will either refill the prescription or notify you that they require an office visit. Please allow up to three days for refill requests. We can not refill prescriptions for patients who have past due balances.
Returned Checks:
Patients whose checks are returned will incur a $35 returned check fee and will lose future check writing privileges.
Tests with Outside Labs:
Our providers will occasionally need to send laboratory samples to an outside lab so that we can obtain specialized tests. In these cases we will pass on your current insurance and demographic information and you will be billed separately by these medical service companies.
Third Party Billing:
We regret that we can not bill any third parties for services rendered as we have no way to know that they will compensate us for services provided to you. We will submit a claim to valid health insurance carriers whom we have contracts with only.
Wait Times & Appointments:
Our providers put quality patient care ahead of schedules. Sometimes this means that our patients have to wait if their provider has gotten behind with an unexpected complication or a complex condition to diagnose and treat. Please note that while we will do all that we can to reduce our patients’ wait times, it is often unavoidable in quality “patient first” healthcare. A temporarily idle staff member is probably not affecting your wait time as our providers’ will see each patient in order of appointment time (or sometimes severity). Our staff will be happy to assist you as best as they are able in determining your wait time. Due to circumstances outside of our control it is possible that we might need to request that a patient see a different provider other than the one they are scheduled with.